All sales at Candlelight Covers are final. Here's what that means and what we will always do for you.
When you purchase a premade cover, the listing is permanently removed from our catalog to guarantee your exclusivity. Because the cover can never be resold to another buyer, this transaction is non-reversible.
Custom cover projects require payment before work begins. The design process is collaborative: you review drafts, provide feedback, and approve the final result. Because time and creative resources are committed from the start of the project, custom orders are not eligible for refunds.
If you file a chargeback or payment dispute through PayPal or your card provider without first contacting us to resolve the issue, we reserve the right to revoke your license to use the cover design.
If you have any questions or concerns about an order, please reach out to us before taking any other action. We are committed to resolving issues directly and professionally.