Legal

Refund Policy

All sales at Candlelight Covers are final. Here's what that means and what we will always do for you.

Last updated: April 2026

All sales are final. We do not offer refunds on any cover purchases, whether premade or custom. Please read the full policy below to understand why, and what we will always do to make things right if something goes wrong.

Why We Do Not Offer Refunds

Premade Covers

When you purchase a premade cover, the listing is permanently removed from our catalog to guarantee your exclusivity. Because the cover can never be resold to another buyer, this transaction is non-reversible.

Custom Covers

Custom cover projects require payment before work begins. The design process is collaborative: you review drafts, provide feedback, and approve the final result. Because time and creative resources are committed from the start of the project, custom orders are not eligible for refunds.

What If Something Goes Wrong?

  • If you receive corrupted or incorrect files, contact us immediately and we will resend the correct files at no charge.
  • If you are not satisfied with the direction of a custom project, we will work with you through revisions within the agreed scope to reach a result you are happy with.
  • If there is a genuine error on our part (e.g., wrong title, misspelled author name after we confirmed the details), we will correct it promptly at no additional cost.

Payment Disputes

If you file a chargeback or payment dispute through PayPal or your card provider without first contacting us to resolve the issue, we reserve the right to revoke your license to use the cover design.

Contact Us

If you have any questions or concerns about an order, please reach out to us before taking any other action. We are committed to resolving issues directly and professionally.

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